Question 1

What age can my child start swim lessons?

Accepted Answer

Nitro Swim School offers classes for children starting at 6 months old. Our Infant class is designed for babies 6 to 15 months and their caregivers, and we progress through Toddler (15 to 30 months), Pre-School (30 months to 4 years), and group lessons from age 3 and up. Adult lessons are also available by appointment.

Question 2

How do I register?

Accepted Answer

Registration is done entirely online. Visit nitroswim.com, click Login/Register under the Swim School menu, create a free Family Account, add your swimmer, and browse available class times at your preferred location. Enrollment is open year-round and you can start at any time. If you have any questions along the way, our front desk team is happy to walk you through it.

Question 3

Can I join mid-session?

Accepted Answer

Yes. Nitro does not operate on a traditional session model. When you enroll in a class time, that spot is yours on a recurring monthly basis until your swimmer graduates to the next level or your family decides to discontinue. If you sign up for Mondays at 4:30, that is your class every Monday at 4:30. There are no session end dates, no re-enrollment windows, and no gaps in between. You can start any time a spot is available.

Question 4

How do I know which class is right for my child?

Accepted Answer

Our Class Descriptions page at nitroswim.com/swim-school/class-descriptions/ outlines each level with age ranges and skill expectations. As a general guide: Infant (6 to 15 months), Toddler (15 to 30 months), and Pre-School (30 months to 4 years) are classes where a parent or guardian gets in the water with their child as an active part of the lesson. Nitro 1 is our independent beginner group lesson for ages 3 and up, and Nitro 2 is for ages 8 to 13 or recent Nitro 1 graduates. If you are ever unsure which level is the right fit, our front desk team is happy to help with placement before you enroll.

Question 5

Is there a skills evaluation before starting?

Accepted Answer

For swim school classes, placement is primarily based on age and the descriptions on our Class Descriptions page at nitroswim.com/swim-school/class-descriptions/. If you have questions about whether Nitro 1 or Nitro 2 is the right fit, we recommend starting with Nitro 1 to build a confident foundation. For swim team placement, new athletes are invited to attend an evaluation with one of our USA Swimming coaches.

Question 6

Is there a waitlist?

Accepted Answer

When a class fills up, families can join the waitlist at no cost. When a spot opens, the next person on the list is notified and given 24 hours to claim it. If no response is received within that window, the spot moves to the next family in line. We recommend joining the waitlist even if your preferred time is full, as spots open regularly.

Question 7

Do you offer classes at all three locations?

Accepted Answer

Yes. Swim school classes are available at Nitro Cedar Park, Nitro Bee Cave, and Nitro Kyle. Class availability varies by location and time of year. You can view current openings by logging into the registration portal at your preferred location.

Question 8

How often are classes held?

Accepted Answer

Swim school classes meet once per week. Each class is 30 minutes long for group lessons (Infant through Nitro 2). Adult lessons are 45 minutes.

Question 9

What if we have to miss a class?

Accepted Answer

If you know you will miss a class, please report your absence at least one hour before your scheduled class time. This releases your spot so another family can book in. Once the class you missed has taken place, the system will automatically generate a makeup token in your account as long as the absence was reported on time.

Question 10

How does the makeup token system work?

Accepted Answer

Makeup tokens are generated automatically after a reported absence once the missed class has occurred. Each token is valid for 30 days from the date it is issued. You can use your token to book into any open class spot at your level that fits your schedule at your home Nitro location. Tokens expire after 30 days and cannot be extended.

Question 11

What happens if I don't report my absence in advance?

Accepted Answer

If an absence is not reported at least one hour before class, a makeup token will not be generated. We ask that absences be reported in advance so we can open the spot for other families on the waitlist and keep our class sizes accurate.

Question 12

How do I report an absence?

Accepted Answer

Absences can be reported through the Nitro App or by logging into the Customer Portal online. Both are available 24/7.

Question 13

Can I change my class day or time?

Accepted Answer

Yes. Schedule changes can be made through the Nitro App or the Customer Portal, subject to availability. If you need any help or guidance finding a new time that works, just give your location a call and our front desk team will take care of you.

Question 14

How does pricing work?

Accepted Answer

Nitro charges monthly tuition based on the number of classes that occur in a given month. There are no contracts and no annual commitments beyond an annual registration fee.

Question 15

What does tuition cost?

Accepted Answer

Pricing varies by class type. As a general guide, Infant, Toddler, and Pre-School classes start at approximately $25 per class. Group lessons (Nitro 1 and Nitro 2) are approximately $30 per class. Adult lessons are approximately $35 per class. Because billing is based on the number of classes in a given month, your monthly total will vary slightly depending on the calendar. Contact your preferred location for current pricing.

Question 16

When is tuition billed?

Accepted Answer

All accounts are drafted on the 20th of each month to cover the upcoming month's classes.

Question 17

Is billing automatic?

Accepted Answer

Yes. Nitro uses automatic billing. A credit card authorization is kept on file and drafted on the 20th of each month. You will not need to manually pay each month.

Question 18

Are there any additional fees?

Accepted Answer

There is a $40 annual registration fee due at enrollment and every 12 months thereafter. If you withdraw and return within 12 months of your last registration payment, no additional fee is required. If it has been more than 12 months, the $40 annual fee will apply again upon re-enrollment.

Question 19

What is the cancellation policy?

Accepted Answer

To stop lessons, families must submit a drop through their online account or the Nitro App by the 15th of the month to avoid being billed for the following month. For example, if you wish to stop lessons at the end of December, your drop must be submitted by December 15th. Please note that drops must be submitted by the family directly through their account. Our front desk team is unable to process drops on your behalf.

Question 20

Can I pause my enrollment instead of withdrawing?

Accepted Answer

Nitro does not offer a formal pause option. If you need to step away for an extended period, we recommend withdrawing and re-enrolling when you are ready to return. Re-enrollment is straightforward and your swimmer's progress history is retained.

Question 21

Are refunds available?

Accepted Answer

Please contact your location's front desk directly to discuss any billing questions or concerns. Our team is happy to work through any account issues with you.

Question 22

What actually happens during a lesson?

Accepted Answer

Every Nitro class is structured around a skill-based progression curriculum. Instructors work with small groups to introduce, practice, and reinforce specific skills in a logical order. Each class includes time in the water with direct instruction, guided practice, and positive reinforcement. For our youngest levels, caregivers participate in the water alongside their child.

Question 23

How small are the classes?

Accepted Answer

Nitro 1 classes are capped at 3 students per instructor and Nitro 2 classes are capped at 4 students per instructor. Infant, Toddler, and Pre-School classes never exceed 6 adult and child pairs, ensuring every family gets meaningful one-on-one attention from the instructor throughout the lesson.

Question 24

How does my child advance to the next level?

Accepted Answer

Advancement at Nitro is skill-based, not time-based. When a swimmer has mastered the skills required at their current level, their instructor initiates the move to the next level. This can happen at any point during the year. You will be notified when your child is ready to advance, and we encourage you to have your camera ready because we celebrate every milestone on the spot.

Question 25

How do I track my child's progress?

Accepted Answer

Progress can be viewed at any time through the Nitro App or the Customer Portal online. You can see which skills your swimmer has completed and which ones are still being developed.

Question 26

Will my child have the same instructor every week?

Accepted Answer

Nitro's curriculum is designed so that every instructor is fully trained to teach every skill at every level. This built-in flexibility ensures that your child's progression is never dependent on a single instructor and that advancement can happen naturally whenever a skill is mastered, regardless of who is teaching that day.

Question 27

What qualifications do Nitro instructors have?

Accepted Answer

All Nitro swim instructors are professionally trained in the Nitro curriculum and in working with children across all age groups. Instructors are screened through background checks as part of Nitro's commitment to USA Swimming's Safe Sport program. Ongoing training and curriculum consistency are a core part of how we maintain quality across all three locations.

Question 28

What is Nitro's approach to water safety?

Accepted Answer

Water safety is foundational to everything we teach. From the very first class, students learn skills like floating, rolling recovery, and jump recovery alongside stroke development. The goal is not just to teach swimming but to build genuine water competency that keeps children safe in and around water.

Question 29

How long will it take my child to learn to swim?

Accepted Answer

Every child develops on their own timeline and Nitro's program is designed to support that. Most children progress through Nitro 1 over the course of several months, though some advance more quickly and others take a bit longer. Our skill-based model means your child moves forward when they are genuinely ready, which builds real confidence rather than just moving through a calendar.

Question 30

Are the pools indoors?

Accepted Answer

Yes. All three Nitro locations feature fully indoor pools. Classes run year-round regardless of weather.

Question 31

What is the water temperature?

Accepted Answer

Our swim school pools are maintained at 88 degrees Fahrenheit to maximize comfort for young swimmers and enhance the learning environment.

Question 32

What filtration system do you use?

Accepted Answer

All Nitro pools are equipped with UV filtration systems for added water clarity and purity, in addition to standard chemical treatment.

Question 33

Can parents watch lessons?

Accepted Answer

Yes. Each Nitro location has designated viewing areas where parents and caregivers can watch lessons comfortably. For Infant, Toddler, and Pre-School classes, parent or caregiver participation in the water is a required and integral part of the class.

Question 34

What safety protocols are in place?

Accepted Answer

Nitro Swimming is fully compliant with USA Swimming's Safe Sport program, which includes required policies and best practice guidelines, mandatory criminal background checks for all staff, ongoing training and education, and strict supervision and reporting standards. These measures are among the strongest safeguards found in any youth-serving organization.

Question 35

Is there a deck supervisor present during classes?

Accepted Answer

Yes. A deck supervisor is present during all swim school class times and is available to assist parents and caregivers before and after class. For a full overview of our facilities, visit our Facilities page at nitroswim.com.

Question 36

What should my child wear to lessons?

Accepted Answer

Swimmers should wear a well-fitting swimsuit. Goggles are recommended and are available for purchase at the front desk. All girls are required to wear a swim cap during class. Boys with hair that falls over their eyes or past their mouth during side breathing are also required to wear a cap. Caps are available at the front desk.

Question 37

Are swim diapers required?

Accepted Answer

Yes. All swimmers who are not yet fully potty trained are required to wear a Happy Nappy Duo reusable swim diaper in the pool. Happy Nappy Duo diapers are available for purchase at the front desk.

Question 38

What should my child bring to class?

Accepted Answer

A swimsuit, towel, and goggles are the basics. If your swimmer requires a swim diaper, please make sure to bring a Happy Nappy Duo. Swim caps are not required but are welcome, and are available for purchase at the front desk if you'd like one.

Question 39

Are there health guidelines for attending class?

Accepted Answer

We ask that swimmers who are sick or showing symptoms stay home to protect the health of other students and instructors. If your swimmer needs to miss class due to illness, report the absence through the app at least one hour before class to receive a makeup token.

Question 40

How does Nitro handle severe weather?

Accepted Answer

Nitro's pools are grounded and protected from lightning surges and all three locations remain open during inclement weather unless conditions require a closure. In the event of a tornado warning, swimmers and families will exit the pool and shelter in the interior changing rooms until conditions are safe. Any closures will be communicated via email and social media.

Question 41

How do I update my payment information?

Accepted Answer

Payment and account information can be updated at any time through the Nitro App or the Customer Portal online. You can also visit the front desk at your location for assistance.

Question 42

How do I change my class schedule?

Accepted Answer

Schedule changes can be made through the Nitro App or the Customer Portal. Changes are subject to availability. If you need help finding an alternative time, the front desk team at your location can assist.

Question 43

Can I transfer to a different Nitro location?

Accepted Answer

Yes. If you need to switch to a different location, contact the front desk at your current location and they will help facilitate the transfer based on class availability at your preferred new location.

Question 44

How do I withdraw from lessons?

Accepted Answer

Withdrawals are processed through the Nitro App or the Customer Portal. Withdrawal requests must be submitted by the 15th of the month to avoid being charged for the following month.

Question 45

How do I re-enroll after withdrawing?

Accepted Answer

Re-enrollment can be done online through the registration portal. If it has been more than 12 months since your last annual registration payment, the $40 annual fee will apply upon re-enrollment. If you are returning within that 12-month window, no additional fee is required. Your swimmer's history and progress are retained.

Question 46

Who do I contact if I have a question or concern?

Accepted Answer

You can reach us through the Contact form on our website, by calling your location directly, or by speaking with a deck supervisor before or after your class. You can also submit a Nitrogram, a feedback form available in the viewing rooms at each location, and hand it in at the front desk. Bee Cave: (512) 861-7946 | Cedar Park: (512) 259-7999 | Kyle: (737) 497-3866

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